Job Details

Join us in powering the future of healthcare cost containment!

HelpScript, LLC, an Expion Health Company, has an exciting opportunity for a Patient Advocate in our HelpScript organization. Our team is continuously expanding the boundaries of the healthcare industry through innovations that intersect data and technology and amplifies human intelligence to result in better outcomes. We need people like you to join in our commitment to drive pure exponential value for our clients and partners.

Are you up for the challenge?

Position Summary

The Patient Advocate serves as a compassionate and knowledgeable liaison between members, healthcare providers, specialty pharmacies, and pharmaceutical manufacturer representatives. This role is responsible for enrolling eligible members into applicable manufacturer copay assistance programs to help reduce out-of-pocket costs for specialty medications. By guiding members through complex enrollment procedures, the Patient Advocate ensures clarity and delivers empathetic, informed support throughout the process. This position plays a vital role in improving medication adherence, minimizing financial barriers, and enhancing the overall member experience.

Essential Functions

• Identify appropriate manufacturer copay assistance program based on member's eligible medication
• Guide eligible members through the copay assistance program enrollment application process
• Execute enrollment workflows with speed and accuracy
• Ensure compliance with HIPAA and other privacy regulations
• Maintain complete and accurate records of member interactions and program status
• Educate members, providers and pharmacies on HelpScript services and manufacturer copay assistance program enrollment details
• Consistently provide empathetic, clear communication
• Coordinate with healthcare providers to obtain or provide necessary information and ensure appropriate billing procedures are followed
• Act as a liaison between members, copay assistance programs, providers or pharmacies to resolve issues
• Collaborate with internal departments to ensure timely and accurate resolution of member inquiries
• Deliver high-quality support across a diverse range of members, consistently meeting performance metrics and service standards
• Balance efficiency with compassion, ensuring members feel supported and informed through the process
• Perform other duties assigned to support department and organizational goals

Required Expertise

• High School Diploma or GED required, associate or bachelor's degree in healthcare or related field preferred
• Minimum of 2 years of customer service experience, preferably in a medical or pharmacy setting
• Strong background in pharmacy billing, medical claims processing, or benefit systems
• Pharmacy Technician certification or equivalent pharmacy experience
• Working knowledge of medical/pharmacy benefit systems and copay assistance programs
• Familiarity with TPA (Third Party Administrator) or PBM (Pharmacy Benefit Manager) operations
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook)
• Experience using Excel for data analysis and reporting
• Proven ability to manage quick-turnaround, tactical projects under strict deadlines
• Ability to work independently and collaboratively in a fast-paced, startup-like environment
• Strong organizational and documentation skills with the ability to multi-task
• Demonstrated problem-solving and critical thinking abilities
• Excellent verbal, written, and active listening communication skills
• High level of integrity and adherence to ethical standards, including HIPAA compliance
• Ability to work effectively in a virtual team environment

Preferred Skills

• Advanced analytical and creative thinking skills with independent judgment
• Strong attention to detail and time management capabilities
• Ability to manage ambiguity, adapt to change, and cultivate innovation
• Outgoing personality with strong interpersonal and social abilities
• Customer-focused mindset with a commitment to delivering high-quality service
• Resourceful and self-motivated in remote work settings
• Experience interacting across departments and with external clients or partners
• Enjoys being part of a collaborative, nimble, and high-performing team
• Strong ethical standards to foster a culture of confidentiality and integrity
• Flexibility to work independently without constant supervision while meeting commitments

What It's Like to Work with Us

Expion Health has been challenging the industry status quo for over 30 years, leading with ground-breaking innovation in a wide variety of healthcare solutions. Embracing the latest opportunities that technology can offer within a rapidly evolving industry, we provide exceptional service, technology, and product innovation to meet greater challenges in pharmacy and medical cost management.

We have a distributed workforce so you can work from anywhere in the continental United States. Because of our distributed nature, we have cultivated a connected culture that includes town halls, one-on-ones with executive leadership, educational forums, and even social clubs.

We offer comprehensive benefits package which includes the following:

• Medical, dental, and vision insurance
• Short- and long-term disability
• Life insurance and AD&D
• Supplemental life insurance (Employee/Spouse/Child)
• Voluntary Accident, Critical Illness and Hospital Indemnity Insurance
• Healthcare and dependent care Flexible Spending Accounts
• Healthcare Savings Account
• 401(k) Savings and Investment Plan with company match
• Paid time off
• Phone and Internet allowance

Expion Health is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.