Job Details

Employer Industry: Radiology Services

Why consider this job opportunity:

• Salary range of $16.89 - $20.36 per hour
• Opportunity for career advancement and growth within the organization
• Comprehensive health benefits including Medical, Dental, Vision, and Life Insurance
• Company-matched 401k plan and Employee Stock Ownership Plan
• Paid Time Off and Paid Holidays
• Supportive and collaborative work environment

What to Expect (Job Responsibilities):

• Answer phones and assist facilities, payers, and patients with inquiries
• Set up payment plans when requested by patients
• Contact patients regarding their payment plan when required
• Maintain strict confidentiality regarding Patient Health Information (PHI) and adhere to HIPAA regulations
• Communicate questions and/or issues to the Lead and Supervisor when necessary

What is Required (Qualifications):

• Minimum of 1 year of Customer Service/Call Center experience, preferably in medical or healthcare
• Strong communication skills and a professional demeanor
• Ability to navigate multiple computer screens and browsers quickly and accurately
• Detail-oriented, self-motivated, problem solver, and team player
• Minimum educational requirement: High School diploma or equivalent (GED)

How to Stand Out (Preferred Qualifications):

• Knowledge of Explanation of Benefits (EOBs)
• Continuing education beyond a High School diploma

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