Job Details

CVS Health - - Responsibilities: Make an average of 50 outbound calls per hour placed by an automatic dialer system to offer, explain, and schedule a free in-home or virtual health evaluation with a provider; Follow 20+ approved scripts, ensure members understand and are comfortable with the terms, and respond to rebuttals persuasively and with professional courtesy; Meet daily goals set by the department (i.e., 300-400 outbound dials per day, 24 appointments set per day, shift and attendance policy adherence, quality targets, etc.) in an office or remote environment; Adjust, reschedule, and cancel appointments with both members and contracted providers, as requested; Monitor performance results including appointments, calls, handle time, and productivity using designated reporting systems