Job Details

Not your everyday company

Lemonade completely reinvented how insurance works. As a customer-centric tech company, we created an insurance experience that is smart, instant, and delightful.

At Lemonade, you'll be working with a group of like-minded makers, who get a kick out of moving fast and delivering great products. We surround ourselves with some of the smartest, most motivated, creative people who are filled with positive energy and good karma.

Unlike most publicly traded companies, we're nimble and efficient. We take pride in the fact that we still think and operate like a startup. We don't care much about titles and hierarchy and instead focus on innovation, bold moves, and challenging the status quo.

We're built as a lean, data-driven organization that relies on a common understating of objectives and goals to provide teams with autonomy and ownership. We don't like spending our days in meetings and we skip committees altogether. At Lemonade, there's no such thing as going over someone's head. We have zero tolerance for bureaucracy, office politics, and lean-back personalities.

As a Public Benefit Corporation and a certified B-Corp, we deliver environmental and social impact using our products and tech. Through our Giveback program, we partner with organizations such as the ACLU, New Story, The Humane Society, Malala Fund, American Red Cross, 360.org, charity: water, and dozens of others, and have donated millions towards reforestation, education, animal rights, LGBTQ+ causes, access to water, and more.

Awarded 'best workplace'

Best Workplace and Best-Led Company by Inc. Magazine

"World Changing" by Fast Company

Recognized as a World Changing Idea by Fast Company Magazine

Ranked #1 Home insurance in America

Won best renters and homeowners insurance in America by US News, and others

Best Pet Insurance in America

Rated "Best Overall Pet Insurance" by Better Homes & Gardens

Rated 4.9 on the App Store

Among the highest rated apps of all time

What you're applying for

We're looking for a proactive problem-solver with excellent communication skills and a deep commitment to customer satisfaction.

This role is perfect for individuals who are enthusiastic, driven, empathetic, helpful by nature, patient, have a good sense of humor, and are a proficient writer.

During your day-to-day at Lemonade you'll be asked to provide next-level customer care to our customers, while working alongside (and learning from) some of the best talent in the tech and insurance industries. You'll advocate for our community of customers while working with our product and engineering teams to maintain an award-winning level of service.

We believe three things matter for every role at Lemonade: drive to push through challenges, efficiency that keeps standards high while moving fast, and adaptability that lets you pivot with data and AI insights. These aren't buzzwords, they're how we actually work.

Enthusiasm about learning and adapting to the exciting world of AI - a commitment to exploring this field is a fundamental part of our culture.

In this role you'll

• Utilize phone, email, and SMS channels to provide a best-in-class experience by adapting your style of support to meet each customer's unique needs
• Build customer confidence in our brand by showcasing a deep knowledge across our line of products
• Identify and communicate critical pain points of our customer user experience to other stakeholders with a solution-oriented mindset
• Bring our values to life in the way you interact with and build community across our teams and company

What you'll need

• 1-2 years of insurance experience, or a college degree
• A valid and active Property & Casualty (P&C) license
• Ability to quickly triage customer needs and problem solve
• Strong communication skills, both written and on the phone
• Empathy, patience, and an overall positive approach
• History of working successfully and independently from home
• Ability to work both independently and as part of a team
• At Lemonade we welcome candidates who are enthusiastic about learning and adapting to the exciting world of technology and AI, as a commitment to ongoing growth in this field is a fundamental part of our culture
• Ability to work in a remote environment

This is a full-time role (based on a 40 hour work week) and schedules may vary based on business need. Schedule flexibility is required as we staff all hours of operations including nights and weekends.

• New hires will have an initial 4-week onboarding curriculum, with a schedule of Mon-Fri 10am-7pm ET.
• After onboarding, new hires will be assigned one of the following schedules:
  
  • Mon-Fri 9:00am - 6:00pm ET
  • Mon-Fri 10:00am - 7:00pm ET
  • Mon-Fri 11:00am - 8:00pm ET
  • Tue-Sat 9:00am - 6:00pm ET

*Please note that we are unable to sponsor applicants for work visas

**Unfortunately, we cannot consider applicants from these states; Colorado, California, Montana, Hawaii, Florida, New York, Illinois, Alaska, New Mexico and Puerto Rico

Lemonade's US base hourly rate for this full-time position is $22.12 per hour plus equity + benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Speak to your recruiter to hear more about the specific pay range for your preferred location.

#LI-Remote

Things to know...

Lemonade is an equal opportunity employer committed to diversity and inclusivity. We never discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you require reasonable accommodations due to religious beliefs, pregnancy, or disabilities, let us know at any time.